Contact Us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right. 


California

(818) 446-6886

Your aloha life starts here.  Surf Art.  Surf Glassware.  Mahalo living.

Etsy_shop_5.jpg

Shipping Info

Here's where you'll find all the small print about shipping.  If you're a stickler for such things, ths is the place for you.  Might I suggest a new hobby that involves fun?  We like fun.

Anyway, read on if you so choose.

DOMESTIC SHIPPING
Domestic items will be shipped either USPS First Class, USPS Priority Mail, or UPS Ground.  Below you will find current specifics on how items ship:

Midnight Surf Shooter Glasses & Single Lanui Ornaments: Ship USPS First Class
All other Glassware and Original Art: UPS Ground
Art Prints, Jewelry, and Greeting Cards: USPS First Class

Other shipping services may be considered if you have a specific preference - please email me. Average shipping for all these services (from the day the item ships unless otherwise noted) is currently: 

1-2 weeks

I try very hard to ship within the next day or two whenever humanly possible.  I am not responsible for delays caused by either the USPS or UPS after your item ships.

SHIPPING UPGRADES
If you would like your item shipped Next Day or Air or otherwise, please email for price. Not all items are available to ship Next Day or Air.

INSURANCE
I do not ship with insurance. If you would like insurance added to our order, please email me prior to ordering to arrange this.

INTERNATIONAL ORDERS
I currently do not ship internationally.  I’m considering it.  You would you like an international order, please email me and I'll see what I can do.

SHIPPING TIME FRAME
Packages will be shipped  as noted by the ship by date given through Etsy.   Please see above for the current shipping time frame.  Tracking information will be sent to the buyer upon shipping if requested.

ADDRESS
Orders are shipped to the address on file with Etsy. We will not alter or change your address unless specified by the customer. We are not responsible for items shipped to addresses that are not current so please double check your information before placing your order.

INCORRECT ADDRESS
We ship to the exact address provided by the purchaser through Etsy. We are in no way responsible for items being mailed to the incorrect address. If an item is returned due to incorrect address information we will contact the buyer asap to obtain the correct address. Buyer will be responsible for all additional shipping charges.

SHIPMENT TO A DIFFERENT ADDRESS
If you would like to have your order shipped to a different address, please make a note with your order to whom and where I should send the item to or simply send me a message with the information.

Wholesale Orders/Large Orders: Currently, I am not planning on doing wholesale orders.  However, if you are interested, please send me an email and let’s talk.

SHIPPING TO A P.O. BOX
If this item is shipping via UPS, then please note that some exceptions may apply, as noted directly from the UPS Website:
"If a shipper should use a P.O. Box address, the recipient´s telephone number must be included on the label. Your package that is addressed to a P.O. Box may be delayed, will not be covered by any UPS Service Guarantee, and will require an address correction charge."

If you are going to be receiving your package via a P.O. Box and UPS Ground, then you must follow the following steps prior to purchasing your item:

1) Be ready to include your phone number with your order
2) Let me know in advance that you are using a P.O. Box.
3) I will need to add a surcharge to your order based on a 'UPS Address Correction Charge."  The amount of this charge will be dependent on UPS' current fees

If you order before contacting me, I will message you first to remind you of the issue, and I will then cancel your order.  Once you have agreed to the surcharges and giving me your phone number for UPS purposes, then I will repost the item with the surcharge added to the item.

Long story short: If you can somehow avoid having your item shipped to a PO Box, do it.  It's cheaper, easier, and guarantees no problems with UPS.

PROBLEMS WITH UPS OR USPS
In case of any loss or damage by the USPS or UPS, I will work with you to give you any supporting documentation when you put in a claim and get your money refunded from the USPS or UPS. However, this is your responsibility to initiate as the purchaser and take the claim to the USPS or UPS.  

DELAYED OR LOST PACKAGES
We are not responsible for delays caused by shipping services. We have no control over your package once it has shipped. Please use your tracking number or call UPS or the USPS to inquire about the status of your package if you have a question. We estimate delivery times as specified by UPS and can not be held responsible if your package encounters a delay.

In the case of packages which are substantially delayed and/or ultimately lost refunds or replacements may be issued only after a Case has been opened and that the package in question has been determined as lost or otherwise undeliverable. These determinations can take up to six weeks or more depending on when they are opened (holiday season is especially slow). Once a determination of lost has been reached, an appropriate action (refund/replacement) will by taken on a case by case basis. While we understand that situations such as this are very frustrating, we cannot offer immediate resolution, i.e. cancel an order/refund/or replace items before a determination has been reached.

DAMAGED PACKAGES
We are not responsible for packages damaged during delivery. If your package has been damaged in some way please contact the shipping service (USPS or UPS) to file an official complaint. We pack our orders so that they arrive safely and cannot be held responsible for postal mishandling. 

ITEMS RETURNED TO NELSON MAKES ART!
If a package is returned to Nelson Makes Art! for any reason (incorrect address, moved, unknown, etc.) the buyer will be contacted at once to arrange for the item to be shipped out again and submit payment for additional shipping charges. It is the buyers responsibility to respond to our emails/Etsy conversations. If buyer does not respond within eight weeks - the item(s) are re-inventoried and are no longer eligible for refund or fulfillment. The buyer may request a refund on Items which are on hold (during the 8 week window) and will be refunded for a full refund (minus original shipping.)

Contact Us at 818-446-6886